RE/MAX SARNIA REALTY INC., BROKERAGE is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
RE/MAX SARNIA REALTY INC., BROKERAGE is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
RE/MAX SARNIA REALTY INC., BROKERAGE understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
RE/MAX SARNIA REALTY INC., BROKERAGE is committed to excellence in serving and providing services or facilities to all clients including people with disabilities. Our accessible client service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
We are committed to training all staff realtors and volunteers in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
Training will be provided to:
a) all employees, realtors, volunteers, agents and/or contractors who deal with the public or other third parties that act on behalf of RE/MAX sarnia realty inc
b) those who are involved in the development and approval of customer service policies, practices and procedures.
Training of our employees, realtors and volunteers on accessibility relates to their
specific roles.
Training includes:
We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.
We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.
We notify staff that supports are available for those with disabilities as soon as practicable after they begin their employment. We provide updated information to employees whenever there is a change to existing policies on the provision of job accommodation that take into account an employee’s accessibility needs due to a disability.
We will consult with the person making the request in determining the suitability of an accessible format or communication supports specifically for:
a) information that is needed in order to perform the employee’s job; and
b) information that is generally available to employees in the workplace
Where needed, we will also provide customized emergency information to help
We will provide the information as soon as practicable after we become aware of the need for accommodation due to the employee’s disability.
We will review the individualized workplace emergency response information:
a) when the employee moves to a different location in the organization;
b) when the employee’s overall accommodations needs or plans are reviewed; and
c) when the employer reviews its general emergency response policies.
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our services or facilities.
We ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by clients with disabilities while accessing our goods, services or facilities.
We communicate with people with disabilities in ways that take into account their disability. We will work with the person with disabilities to determine what method of communication works for them.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and third parties.
When we cannot easily identify that an animal is a service animal, our staff may ask for documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks. A regulated health professional is defined as a member of one of the following colleges:
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our services or facilities:
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In certain cases, this organization might require a person with a disability to be accompanied by a support person for the health or safety reasons of:
Before making a decision, this organization name will:
Service disruptions may occur due to reasons that may or may not be within the control or knowledge of RE/MAX sarnia realty inc., Brokerage. In the event of any temporary disruptions to facilities or services that clients with disabilities rely on to access or use RE/MAX sarnia realty inc.’s real estate related services, reasonable efforts will be made to provide advance notice. In some circumstances such as in the situation of unplanned temporary disruptions, advance notice may not be possible.
Notifications will Include:
In the event that a notification needs to be posted the following information will be included unless it is not readily available or known:
Notifications Options:
When disruptions occur RE/MAX sarnia realty inc., Brokerage will provide notice by:
RE/MAX SARNIA REALTY INC., BROKERAGE welcomes feedback on how we provide accessible client service. Client feedback will help us identify barriers and respond to concerns.
RE/MAX sarnia realty inc., Brokerage shall provide clients with the opportunity to provide feedback on the service provided to clients with disabilities.
Information about the feedback process will be readily available to all clients and notice of the process will be made available by (email, in person or on the company website).
Feedback forms along with alternate methods of providing feedback such as verbally (in person or by along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request.
Submitting Feedback:
Clients can submit feedback to:
Clients that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted in a timely manner.
RE/MAX sarnia realty inc., Brokerage shall notify clients that the documents related to the Accessibility Standard for Customer Service are available upon request and in a format that takes into account the customer’s disability. Notification will be given by posting the information in a conspicuous place owned and operated by RE/MAX sarnia realty inc. Brokerage and the RE/MAX sarnia realty inc., Brokerage’s website and/or any other reasonable method. We will provide the accessible format in a timely manner and, at no additional cost.
We will meet accessibility laws when building or making major changes to public spaces.
If you have any questions or concerns about this policy or its related procedures please contact:
April Barnard, Broker of Record/Owner
1319 Exmouth Street, Sarnia, ON N7S 3Y1
aprilsremax@gmail.com | 519-542-9999
This policy and its related procedures will be reviewed as required in the event of legislative changes.
I, _______________________________________, acknowledge that I have read and understand the Accessibility Standards for Customer Service Policy of RE/MAX sarnia realty inc., Brokerage. Further, I agree to adhere to this Policy and will ensure that employees working under my direction adhere to these guiding principles. I understand that if I violate this Policy, I may face corrective action, up to and including termination of employment.
Name: ________________________________________
Signature: ____________________________________
Date: _________________________________________
Witness: ______________________________________